http://worldcat.org/entity/work/id/102059074

A transportation executive's guide to organizational improvement

The intent of this research is to assist departments of transportation (DOTs) in identifying and pursuing opportunities for enhancing organizational performance. The research involved asking DOTs, via written surveys and site visits to selected agencies, to describe their organizational improvement programs and practices and to assess the impact of these methods on performance. The information gathered serves to document many specific "best practices" so that any DOT's desire to benchmark particular areas of interest can be expedited. The most important purpose of this research, however, is to provide a guide for CEOs and senior leaders to improve organizational performance. To achieve this purpose we searched for common themes among the DOTs that reported the greatest strengths in their approaches to improvement.

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