"Conflict management Handbook, manuals, etc." . . "Interpersonal relations." . . "Interpersonal conflict." . . "Conflict management." . . "Conflict management : a practical guide"@en . . . . . . . . . . . . "Provides a number of essential conflict management approaches, strategies, tactics and techniques, and reinforces understanding of these with excercises, questions, role plays and simulations. The book takes a positive approach to conflict as a potentially creative and dynamic stimulus to interpersonal and group relations." . . . . "Conflict Management : A Practical Guide" . "Conflict management a practical guide" . . . . "Conflict management : a practical guide : black line masters"@en . "\"Understanding conflict; responding to conflict; communication; complaints management and verbal jujitsu; the rise of ADR; collaborative conflict management; the principled approach; negotiation; mediation.\"--Provided by publisher."@en . . . . . "Conflict management : a practical guide" . "Dispute resolution (Law) Australia." . . . .