Linked Data Explorerhttp://worldcat.org/entity/work/id/1031923
A Guide to Computer User Support for Help Desk and Support Specialists
This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry.
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http://schema.org/about
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http://schema.org/description
- "This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry."@en
- "This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows® 7 and cloud computing."
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http://schema.org/name
- "A Guide to Computer User Support for Help Desk and Support Specialists"
- "A Guide to Computer User Support for Help Desk and Support Specialists"@en
- "A guide to computer user support"@en
- "A guide to computer user support"
- "A guide to computer user support for help desk & support specialists"
- "A guide to computer user support for help desk & support specialists"@en
- "A Guide to computer user support for help desk and support specialists"@en
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