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Crucial Conversations : Tools for Talking When Stakes Are High

A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description.

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  • "Communicate best when it matters most! This is the definitive guide to clear, purpose-driven communication - revised and updated with new insights and powerful techniques. The classic guide to conversing in high-impact situations, "Crucial Conversations" helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to: transform negative feelings into powerful dialog; make it safe to talk about almost anything; be persuasive, not abrasive; improve professional and personal relationships; and, impact productivity, quality, and safety in a positive way. Praise for "Crucial Conversations": "Most books make promises. This one delivers. These skills have ...generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history". (Dain M. Hancock, President, Lockheed Martin Aeronautics). "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations". (Mark Victor Hansen, co-creator of the number 1 "New York Times" bestselling series "Chicken Soup for the Soul"). "This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired". (from the Foreword by Stephen R. Covey, author of "The 7 Habits of Highly Effective People"). Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed corporate training programs for dozens of Fortune 500 companies. Their other books include the "New York Times" bestsellers "Influencer" and "Crucial Confrontations".'"
  • ""Communicate best when it matters most! This is the definitive guide to clear, purpose-driven communication - revised and updated with new insights and powerful techniques. The classic guide to conversing in high-impact situations, "Crucial Conversations" helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to: transform negative feelings into powerful dialog; make it safe to talk about almost anything; be persuasive, not abrasive; improve professional and personal relationships; and, impact productivity, quality, and safety in a positive way. Praise for "Crucial Conversations": "Most books make promises. This one delivers. These skills have ...generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history". (Dain M. Hancock, President, Lockheed Martin Aeronautics). "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations". (Mark Victor Hansen, co-creator of the number 1 "New York Times" bestselling series "Chicken Soup for the Soul"). "This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired". (from the Foreword by Stephen R. Covey, author of "The 7 Habits of Highly Effective People"). Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed corporate training programs for dozens of Fortune 500 companies. Their other books include the "New York Times" bestsellers "Influencer" and "Crucial Confrontations"."--[Source inconnue]."
  • "A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description."
  • "A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description."@en
  • "From the Dust Jacket: Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conservations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career."
  • "A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--Résumé de l'éditeur."

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  • "Ratgeber"
  • "Livres électroniques"
  • "Electronic books"@en
  • "Electronic resource"

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  • "Crucial conversations tools for talking when stakes are high : [Summary]"
  • "Crucial Conversations Tools for Talking When Stakes Are High, Second Edition"
  • "Crucial Conversations : Tools for Talking When Stakes Are High"@en
  • "Crucial conversations tools for talking when stakes are high, second edition"
  • "Crucial conversations : tools for talking when stacks are high"
  • "Crucial conversations"
  • "Crucial Conversations Tools for Talking When Stakes Are High"
  • "Crucial conversations for healthcare professionals"@en
  • "Crucial conversations tools for talking when stakes are high"
  • "Crucial conversations tools for talking when stakes are high"@en
  • "Crucial conversations : tools for talking when stakes are high"@en
  • "Crucial conversations : tools for talking when stakes are high"

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