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The Service State Rhetoric, Reality and Promise

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance?

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  • "In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance?"@en
  • "In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance?"
  • "<DIV> A systematic evaluation of Canadian efforts to modernize government service delivery. </DIV>"@en

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  • "Electronic books"@en

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  • "The Service State Rhetoric, Reality and Promise"@en
  • "The service state : rhetoric, reality and promise"
  • "The service state rhetoric, reality and promise"@en
  • "The service state rhetoric, reality and promise"

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