"Mail-order business Management." . . . . "Klantenservice." . . "Vente par correspondance Gestion Guides, manuels, etc." . . "Commerce électronique Gestion Guides, manuels, etc." . . "Gu ke fu wu." . . "顧客服務" . "Management." . . "Customer services." . . "Vente par correspondance Gestion." . . "Xie ye." . . "鞋業" . "Service à la clientèle." . . "傳遞快樂.讓顧客願意回購的神奇法則!" . . "Chuan di kuai le, rang gu ke yuan yi hui gou de shen qi fa ze!" . "Wow! Zappos不思议 : 传递快乐·让顾客愿意回购的神奇法则! = The Zappos experience : 5 principles to inspire, engage, and wow" . . . . . . "Electronic books"@en . "The Zappos experience 5 principles to inspire, engage, and wow : [Summary]" . "The Zappos experience 5 principles to inspire, engage, and wow"@en . "The Zappos experience 5 principles to inspire, engage, and wow" . . "傳遞快樂.讓顧客願意回購的神奇法則" . . "The Zappos experience : 5 principles to inspire, engage, and wow"@en . . . "The Zappos experience : 5 principles to inspire, engage, and wow" . "Zappos. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. The Zappos Experience takes you through--and beyond--the playful, off-beat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the \"big picture: leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising." . . "WOW! Zappos bu si yi : chuan dikuai le . rang gu ke yuan yi hui gou de shen qi fa ze" . . "Zappos experience" . . "WOW! Zappos不思議 : 傳遞快樂.讓顧客願意回購的神奇法則" . . . . "5 principles to inspire, engage, and wow" . . . . . "WOW!Zappos bu si yi : Chuan di kuai yue. rang gu ke yuan yi hui gou de shen qi fa ze" . . . . . . . . . . . . . . . "Chuan di kuai le .rang gu ke yuan yi hui gou de shen qi fa ze!" . "WOW! Zappos不思議 : 傳遞快樂.讓顧客願意回購的神奇法則!" . "Wow! Zappos bu si yi : chuan di kuai le, rang gu ke yuan yi hui gou de shen qi fa ze! = The Zappos experience : 5 principles to inspire, engage, and wow" . "WOW!Zappos不思議 : 傳遞快樂.讓顧客願意回購的神奇法則" . . . . "WOW! Zappos bu si yi : chuan di kuai le .rang gu ke yuan yi hui gou de shen qi fa ze!" . . . . . . . . "Chuan dikuai le.rang gu ke yuan yi hui gou de shen qi fa ze" . . . . . . . . "传递快乐·让顾客愿意回购的神奇法则!" . "Livres électroniques" . . "Describes the management principles used by the firm Zappos.com and details how to apply them to any organization." . "Electronic commerce Management." . . "Retail trade Management." . . "Dian zi shang wu." . . "電子商務" . "Commerce électronique Gestion." . . "Commerce de détail Gestion Guides, manuels, etc." . . "E-commerce." . . "Zappos.com (Firme)" . . "Service à la clientèle Guides, manuels, etc." . . "Commerce de détail Gestion." . .