WorldCat Linked Data Explorer

Turtle N-Triple JSON-LD RDF/XML HTML Contact Us Home

http://worldcat.org/entity/work/id/1102078355

The Apple experience the secrets of delivering insanely great customer service

Open All Close All

type

about

author

contributor

creator

description

http://schema.org/description

  • "Explains what makes the Apple retail experience so successful. This title details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service."
  • "Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actionsand former chief evangelist of Apple "Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!" --Garr Reynolds, best-selling author of Presentation Zenand The Naked Presenter " The Apple Experienceisn't just for retailers. It applies to any business that involves people. At its core, this book is not about Apple. It's about delivering the best experience possible." --Tony Hsieh, New York Timesbestselling author of Delivering Happinessand CEO of Zappos.com, Inc. "An exciting resource."
  • "Les Apple Store sont les boutiques les plus rentables de la planète. Le personnel y est au service du client et n'est pas payé à la commission. Cet ouvrage propose de comprendre la méthode Apple pour fidéliser et satisfaire la clientèle, pour recruter le bon personnel, inviter les clients à participer au bon fonctionnement de l'entreprise.--[Memento]."

genre

http://schema.org/genre

  • "Electronic books"@en

name

http://schema.org/name

  • "The Apple experience : the secrets of delivering insanely great customer service"
  • "The Apple experience the secrets of delivering insanely great customer service"@en
  • "L'expérience Apple : les secrets d'un service client d'exception"
  • "The apple experience the secrets of delivering insanely great customer service"

workExample