"Virtuelle virksomheder." . . "Canvi organitzatiu." . . "Satisfaction du consommateur." . . "BUSINESS & ECONOMICS / Management Science" . . "Clients." . . "Organisationswandel." . . "Unternehmen." . . "gestion d'entreprise innovation." . . "Summaries.Com (Firm)" . . "Compétitivité (Économie)" . . "Empresas Gestión." . . "Organisation." . . "BUSINESS & ECONOMICS / Organizational Behavior" . . "Organizational effectiveness." . . "Changement organisationnel." . . "Efectividad organizacional." . . "BUSINESS & ECONOMICS / Management" . . "Competència econòmica." . . "Competencia económica." . "Empresas Planificación." . . "Organizational change." . . "Leadership." . . "Klantgerichtheid." . . "Kunderelationer." . . "Consumer satisfaction." . . "Potrošniška družba Potrošniški interesi Red Priročniki." . . "Concurrence." . . "Consommateurs Satisfaction." . . "Management." . . "Gestión por procesos." . . "changement organisationnel entreprise gestion d'entreprise." . . "Bedrijfsbeleid." . . "Virksomhedsudvikling." . . "Rendimiento industrial" . . "BUSINESS & ECONOMICS / Industrial Management" . . "Podjetja Vplivi Zagotavljanje kvalitete Priročniki." . . . . . . "Carnet de route pour manager" . . . "Qi ye xing dong gang ling = The agenda : what every business must do to dominate the decade" . "企业行动纲领" . . . . . . . "The agenda: nine powerful and practical business ideas for today's world of fierce competitors and even fiercer customers. These are tough times for business. Pressures from all sides are greater than ever. The old solutions don't work anymore, and the silver bullets of the late 1990s have proven to be hollow. Serious businesspeople know there is no simple solution, no single answer. They need a whole tool kit of new ideas and new techniques. That's what The Agenda delivers. Michael Hammer, author of Reengineering the Corporation, the defining business book of the 1990s, has uncovered the secrets of today's best companies. He has worked long and hard to identify how these companies consistently out-execute their competitors, and he reveals what he has learned in The Agenda. This breakthrough book spells out an action plan for the twenty-first century. Here's a sampling: * Make life easy for your customers. Your customers' biggest gripe is not that your products are bad, but that it is too tough to order, receive, and pay for them. In short, you are a royal pain to do business with. You need to take a hard look at how you operate from your customers' point of view and redesign how you work to save them time, money, and frustration. In other words, run your business for their convenience, not yours. * Become a process fanatic. Process is the Clark Kent of business ideas. Seemingly mild and unassuming, process is a revolutionary way of thinking about work in customer terms. It blows away overhead and cost, confusion and delay. It is the discipline that makes outstanding performance a matter of design rather than luck. Process is the way to make both customers and shareholders happy and to keep them that way on a sustained basis. * Measure like you mean it. Most business measurements are worthless. They tell you what happened in the past (sort of), but offer few if any clues about how to make things better in the future. To come up with useful measurements, you need to create a model of your business that ties overall goals to the things you actually control. You need to measure these (and only these) things carefully and base your actions on what you learn. Measure to improve, not just to measure. * Don't just talk teamwork'live it. You expect teamwork and cooperation from the front lines, and you need to demand the same from yourself and your colleagues. The days of the proudly independent business manager running a sharply defined unit are over. * Link companies together through the Internet. Break down the walls that separate you from other companies, walls that create huge amounts of inefficiency and overhead. Change your distribution channel from a series of resellers into a community that works together to serve the final customer. Redesign your operations in tandem with those of your suppliers and customers. Stop seeing yourself as a self-contained unit that creates a product on its own, and get used to the idea of virtually integrating with others. The Agenda will forever change the way you think about business. From the Hardcover edition."@en . . . . . . . . . . . . . . . . . . . . . . . . . "Livres électroniques" . . "企业行动纲领 : 再造企业运作模式的方略 = Agenda : what every business must do to dominate the decade" . . . . . . . "La Agenda : lo que toda empresa debe hacer para dominar la década" . . . . . "The agenda what every business must do to dominate the decade" . "The agenda what every business must do to dominate the decade"@en . . . . . . "The agenda what every business must do to dominate the decade : [Summary]" . . . "La agenda : lo que toda empresa debe hacer para dominar la década"@es . "La agenda : lo que toda empresa debe hacer para dominar la década" . . "Introduces nine principles designed to take the re-tooled business to Phase II--continued growth and excellence." . . . . . . . . . . "La agenda: lo que toda empresa debe hacer para dominar la década" . . . . "Qi ye xing dong gang ling = Agenda : what every business must do to dominate the decade" . . . . . . . . . . . . . "Qi ye xing dong gang ling : zai zao qi ye yun zuo mo shi de fang lüe = Agenda : what every business must do to dominate the decade" . . "企业行动纲领 = The agenda : what every business must do to dominate the decade" . . . "Adviezen aan ondernemers om succesvol hun bedrijf voort te zetten onder verslechterende economische omstandigheden." . . . . . . . . . . . . "ʻAl seder ha-yom : raʻyonot maʻaśiyim la-ʻeseḳ shelakhem be-ʻolam shel mitḥarim ḥazaḳim u-leḳoḥot hazaḳim ʻod yoter" . . . . . . "The Agenda : what every business must do to dominate the decade"@en . "The Agenda : what every business must do to dominate the decade" . . . . . . . . . . . . . "De agenda : wat elk bedrijf moet weten om succesvol te blijven" . . . . . . "Electronic books"@en . . . . . . . . . . . "The agenda : what every business must do to dominate the decade"@en . "The agenda : what every business must do to dominate the decade" . . . . . . . "Qi ye xing dong gang ling" . . . . "Podjetja Mehanizmi Poslovna uspešnost Priročniki." . . "Consumidores" . . "Restrukturierung." . . "Efectivididad organizacional." . . "Effizienz." . . "BUSINESS & ECONOMICS / General." . . "Competencia." . . "Efficacité de l'organisation." . . "Satisfacción del cliente." . . "Organizacijske spremembe Mehanizmi Poslovna uspešnost Priročniki." . . "Petites et moyennes entreprises Gestion." . . "Concours." . . "Cambio organizacional." . . "Cambio organizacional" . . . "Efficacité organisationnelle." . . "Competition." . . "Kundenorientierung." . . "Satisfacción del consumidor." . . "Virksomhedsstruktur." . .