. . . . . . . . . . "Who's first-- you're next"@en . "Who's first ... you're next"@en . . . . . "Who's first? You're next, or, How do you handle a busy reference desk"@en . "Presents various opinions on methods of handling typical situations encountered at a busy library reference desk. Designed to stimulate discussion in library staff development workshops."@en . . . . . . "How do you handle a busy reference desk"@en . . .