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http://worldcat.org/entity/work/id/1151495662

Getting past no negotiating with difficult people

This two-hour program discusses how to overcome serious obstacles to negotiation and reach an agreement that satisfies both sides' needs.

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"Briefing for leaders"@en

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"" ... Dr. Ury offers his unique five-step system to dismantle stone walls, disarm tough bargainers, deflect attacks, and dodge dirty tricks"--Container."
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"This two-hour program discusses how to overcome serious obstacles to negotiation and reach an agreement that satisfies both sides' needs."@en

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"Getting past no [negotiating with difficult people]"
"Getting past no negotiating with difficult people"
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"Getting past no"
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