. . . . . . . . . . "[This book] help[s] you prepare for difficult conversations both inside and outside the office. [It] gives you a plan that leads to the desired result regardless of the obstacles thrown in your path. You get an icebreaker opener, a pitch, an answer to every question, and a defense for every attack. You'll also find strategic pointers on attitude, timing, preparation, and behavior.-Back cover." . . "Lifescripts what to say to get what you want in life's toughest situations" . . .