. . . . . "Bayesian forecasting of an inhomogeneous Poisson process with applications to call center data"@en . . . "This article proposes a multiplicative model for modeling and forecasting within-day arrival rates to a US commercial bank's call center. Markov chain Monte Carlo sampling methods are used to estimate both latent states and model parameters."@en . . . . . . . . "Wharton-Singapore Management University Research Center." . . "Singapore Management University. Office of Research." . . . .