"Electronic books"@en . . . . . . . "The civility solution : what to do when people are rude"@en . "The civility solution : what to do when people are rude" . . . . "The Civility Solution. ; What to Do When People Are Rude"@en . . . . . . "Presents real-world examples and strategic advice on how to conduct oneself when confronted with the rude behavior of others, in a guide that makes recommendations for breaking rude cycles by being both polite and assertive."@en . "Presents real-world examples and strategic advice on how to conduct oneself when confronted with the rude behavior of others, in a guide that makes recommendations for breaking rude cycles by being both polite and assertive." . . . "Reference." . . "Etiquette." . . "Courtesy." . . "REFERENCE Etiquette." . . . .