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http://worldcat.org/entity/work/id/1170412417

Understanding the nature of conflict

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http://schema.org/description

  • "This program serves as an excellent introduction to conflict in an aged care environment. It defines conflcit in various forms, and explores conflicting situations specific to the aged care industry. A range of skills needed for conclict resolution are examined and the program finishes with a look at behaviours that elicit resistance, and those that elicit cooperation. This program is an excellent learning resource for nurses, and students undertaking courses related to working in other roles in the aged care industry. It also serves as an engaging professional development aid for staff of aged care facilities. -- case cover."
  • "In a health care setting, intricate ethical, moral, and professional obligations make the workplace particularly prone to conflict. Focusing specifically on aged care, this program examines the typical conflicts that can occur at work and the most productive ways to handle them. First, conflict is defined, and situations in which it is more likely to arise as well as indicators of forthcoming disagreements are outlined. Next, the five general styles of conflict are explained and the skills to manage any type of conflict are summarized. Then, behaviors that elicit resistance, such as blaming others and making threats, and those that elicit cooperation, such as making eye contact and displaying empathy, are reviewed."
  • "This program serves as an introduction to conflict in an aged care environment. Defines conflict in various forms and explores conflicting situations specific to the aged care industry. Looks at a range of skills needed for conflict resolution."

http://schema.org/genre

  • "Videorecording"
  • "Internet videos"
  • "Educational films"

http://schema.org/name

  • "Understanding the nature of conflict"
  • "Understanding the Nature of Conflict"