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http://worldcat.org/entity/work/id/1366118450

Crisis management in the age of social media : instant crisis

Social media has fundamentally changed the contract between institutions and their publics. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for anticipating, managing and ultimately avoiding a crisis. This book explores the challenges of managing crises in the age of social media.

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  • "Social media has fundamentally changed the contract between institutions and their publics. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for anticipating, managing and ultimately avoiding a crisis. This book explores the challenges of managing crises in the age of social media."@en

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  • "Electronic books"@en

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  • "Crisis management in the age of social media : instant crisis"@en
  • "Crisis management in the age of social media : instant crisis"
  • "Crisis management in the age of social media"
  • "Crisis management in the age of social media"@en

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