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Upside-down marketing : turning your ex-customers into your best customers
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- http://id.worldcat.org/fast/1010209
- http://id.loc.gov/authorities/subjects/sh2008117646
- http://id.loc.gov/authorities/subjects/sh85116729
- http://experiment.worldcat.org/entity/work/data/1378811881#Topic/marketing
- http://experiment.worldcat.org/entity/work/data/1378811881#Topic/klantgerichtheid
- http://id.worldcat.org/fast/885552
- http://id.worldcat.org/fast/1103833
- http://id.loc.gov/authorities/subjects/sh85081339
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- "Upside-down marketing : turning your ex-customers into your best customers"