"Organizational effectiveness." . . "Organizational effectiveness" . . . "Electronic books." . . "Electronic books" . "Performance." . . "Performance" . . . "Outcomes, performance, structure (OPS) : three keys to organizational excellence" . "Outcomes, performance, structure (OPS) : three keys to organizational excellence"@en . "Outcomes, performance, structure (OPS) three keys to organizational excellence" . . . . . . . "Electronic books"@en . . . . . . . . . . . . . . . "Livres électroniques" . . . "BUSINESS & ECONOMICS / Organizational Behavior" . . "Total quality management." . . "Total quality management" . "BUSINESS & ECONOMICS / Industrial Management" . . "BUSINESS & ECONOMICS / Management" . . "BUSINESS & ECONOMICS / Management Science" . .