"Hostile customers. Unreasonable co-workers. Indecisive, vacillating bosses. Over-agreeable (but do-nothing) subordinates. You meet them everyday, and dealing with them, just to say the least, can be stressful. But it need not be, as long as you got the tricks to identify, understand and cope. Learn techniques to identify, understand and cope with seven types of difficult people: the hostile aggressives, complainers, super agreeables, negativists, expert know-it-alls, and indecisives."
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