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Achieving breakthrough service in libraries a national teleseminar
An abridged version of the teleseminar held on May 12, 1994. James L. Heskett and W. Earl Sasser, from the Harvard Business School, use examples of "best practice" in the library and corporate worlds to explore methods of delivering excellent service.
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- http://viaf.org/viaf/143347438
- http://id.loc.gov/authorities/names/no95024753
- http://id.loc.gov/authorities/names/n79062941
- http://worldcat.org/entity/person/id/2638834243
- http://experiment.worldcat.org/entity/work/data/1809427491#Organization/dynix_inc
- http://worldcat.org/entity/person/id/2642472948
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- http://id.loc.gov/authorities/names/no90026690
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- "An abridged version of the teleseminar held on May 12, 1994. James L. Heskett and W. Earl Sasser, from the Harvard Business School, use examples of "best practice" in the library and corporate worlds to explore methods of delivering excellent service."@en
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- "Achieving breakthrough service in libraries a national teleseminar"@en