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Crucial confrontations tools for resolving broken promises, violated expectations, and bad behavior

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.

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  • "Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces."@en
  • "Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly, sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces."
  • "This audiobook teaches skills to increase confidence for effectively resolving tough issues."@en
  • ""Down from more than ten thousand hours of real-life observations, Crucial Confrontations teaches skills to increase confidence for effectively resolving tough issues. The authors provide readers with tools they need to resolve controversial and complex issues at the office and at home."--Container."
  • "Furnishes a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats."

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  • "Audiobooks"@en
  • "Sound recordings"
  • "Downloadable audiobooks"@en

name

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  • "Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior"
  • "Crucial confrontations"
  • "Crucial confrontations tools for resolving broken promises, violated expectations, and bad behavior"@en
  • "Crucial confrontations tools for talking about broken promises, violated expectations, and bad behavior"@en
  • "Crucial confrontations tools for talking about broken promises, violated expectations, and bad behavior"

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