http://worldcat.org/entity/work/id/1938302526

Global Teams : enhancing the performance of multinational staffs through collaborative online training

This research report describes the research, development, and evaluation of a web-based, scenario-based training tool, designed to support the development of expertise in coordination and decision making for multinational forces in coalition operations. The tool allows discussion and collaborative problem solving between at least two coalition partners, with the support of a facilitator. The project team used the operational experience of officers from English-speaking nations (U.S., U.K., Canada, and Australia to identify the cognitive challenges inherent in coalition operations and drive the development of context-rich scenarios. Evaluation of the training highlighted six critical factors which impact the effectiveness of the training. 1. Clarify the learning objectives in advance. 2. Emphasize the problem solving and coordination aspects of the exercise. 3. Capitalize on the opportunity for interaction by allowing partners to interact over discussion and problem solving. 4. Set the training at the appropriate level. 5. Use an experienced facilitator to direct the training. 6. Tie tool functionality to the learning strategy. Overall, the training was shown to improve participants' awareness of, and ability to respond to, the key themes of coalition coordination. The tool provided an easy-to-implement and cost-efficient means for coalition partners to train in a distributed environment.

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