"asiakassuhde." . . "asiakkuudenhallinta." . . "Kundenmanagement." . . "Customer relationship management : creating competitive advantage through win-win relationship strategies"@en . . . . . . . . . . . . . . . . . . . "Customer relationship management creating competitive advantage through win-win relationship strategies"@en . . . "Customer relationship management creating competitive advantage through win-win relationship strategies" . . "Customer relationship management : creating competitive advantage through win-win relationship strategies" . . . "Wettbewerbsstrategie." . .