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Eliminating Level 1 human support from IT management
Most Level 1 (L1) activities in IT support are limited to health checks, alerting, reporting, ticket generation, basic troubleshooting, and configurations. These tasks are repeatable and are expected to be performed without human error and at specific times. However, due to the monotonous nature of these tasks, they are prone to human error. This article discusses the use of automation to reduce the L1 workload, which frees bandwidth for addressing next level activities and helps to keep the employee skill pyramid balanced. This resource is of value to those in infrastructure management trying to achieve cost effectiveness, add value, and reduce human efforts. --
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http://schema.org/about
- http://experiment.worldcat.org/entity/work/data/2268537241#Topic/services_de_soutien_gestion
- http://experiment.worldcat.org/entity/work/data/2268537241#Topic/support_services_management
- http://experiment.worldcat.org/entity/work/data/2268537241#Topic/technologie_de_l_information_gestion
- http://experiment.worldcat.org/entity/work/data/2268537241#Topic/information_technology_management
http://schema.org/alternateName
- "Eliminating Level one human support from IT management"
- "Eliminating Level one human support from IT management"@en
http://schema.org/description
- "Most Level 1 (L1) activities in IT support are limited to health checks, alerting, reporting, ticket generation, basic troubleshooting, and configurations. These tasks are repeatable and are expected to be performed without human error and at specific times. However, due to the monotonous nature of these tasks, they are prone to human error. This article discusses the use of automation to reduce the L1 workload, which frees bandwidth for addressing next level activities and helps to keep the employee skill pyramid balanced. This resource is of value to those in infrastructure management trying to achieve cost effectiveness, add value, and reduce human efforts. --"
- "Most Level 1 (L1) activities in IT support are limited to health checks, alerting, reporting, ticket generation, basic troubleshooting, and configurations. These tasks are repeatable and are expected to be performed without human error and at specific times. However, due to the monotonous nature of these tasks, they are prone to human error. This article discusses the use of automation to reduce the L1 workload, which frees bandwidth for addressing next level activities and helps to keep the employee skill pyramid balanced. This resource is of value to those in infrastructure management trying to achieve cost effectiveness, add value, and reduce human efforts. --"@en
http://schema.org/genre
- "Livres électroniques"
- "Electronic books"@en
http://schema.org/name
- "Eliminating Level 1 human support from IT management"
- "Eliminating Level 1 human support from IT management"@en