. . "Dealing with conflict & confrontation how to keep your cool, stand your ground and reach a positive solution"@en . . . . . . "Dealing with conflict & confrontation"@en . "Dealing with conflict & confrontation" . . . . . . "Vol. 3 deals with the fifth conflict resolution strategy--problem solving. States that conflict escalation can be stopped at any time using four steps of problem solving techniques. (1 hr. 23 min.)" . . "Discusses the inevitable appearance of conflict, why it occurs, how to recognize it as it occurs, the benefits and disadvantages of conflict, and how to use it to create a more positive work environment. Includes dramatizations to better illustrate conflict situations."@en . . . . . . . . . . . . "Dealing with conflict and confrontation" . . "Dealing with conflict and confrontation"@en . . . . . "Takes an upbeat approach to conflict resolution strategies that develop a win-win scenario in the face of destructive confrontations and relieve tension and anxiety in the work environment."@en . . "Vol. 1 offers a fresh, positive way to look at conflict between \"position\" and \"interest\". Explains why using the \"dual concern model\" can resolve conflict successfully. Includes a discussion of the first three classic conflict resolution strategies: yielding, withdrawing, and inaction. (1 hr 13 min.)" . "Helga Rhode presents a complete system of skills and techniques, based on detailed studies and proven psychological principles, for resolving a variety of conflict situations."@en . . "Causes, kinds and effects of conflict"@en . . . "Videocassettes"@en . "Conflict and confrontation with Dr. Helga Rhode" . . . "Vol. 2 deals with the fourth conflict resolution strategy--contending. Explains when contending occurs and how to use six contentious tactics. (57 min.)" . . . "Conflict and confrontation" . "How to keep your cool, stand your ground and reach a positive solution"@en . . "Conflict and confrontation"@en . . . "Conflict & confrontation" . "Conflict & confrontation"@en . "Dealing with conflict & confrontation [how to keep your cool, stand your ground and reach a positive solution]"@en . "Dealing with conflict & confrontation how to keep your cool, stand your ground and reach a positive resolution" . "Dealing with conflict & confrontation how to keep your cool, stand your ground and reach a positive resolution"@en . . . . "Problem solving in action"@en . . "Seminar before an audience, accompanied by dramatizations. Looks at the nature of conflict and demonstrates techniques for solving a variety of conflicts. Tells why conflicts occur, how to anticipate them, and how to break the cycles that lead to hostility. Analyzes conflict: its benefits, its levels of escalation, and how to stop each level from intensifying. Shows how to balance being firm with being conciliatory; how to deal with backstabbing, lying, and saboatoge; what to do when someone refuses to discuss the issue; the least productive way to deal with conflict; and how to use ultimatums wisely." . "Seminar before an audience, accompanied by dramatizations. Looks at the nature of conflict and demonstrates techniques for solving a variety of conflicts. Tells why conflicts occur, how to anticipate them, and how to break the cycles that lead to hostility. Analyzes conflict: its benefits, its levels of escalation, and how to stop each level from intensifying. Shows how to balance being firm with being conciliatory; how to deal with backstabbing, lying, and saboatoge; what to do when someone refuses to discuss the issue; the least productive way to deal with conflict; and how to use ultimatums wisely."@en . . . . . "How to keep your cool, stand your ground and reach a positive resolution" . "Conflict-resolution strategies, your opinions"@en . "Résolution de problème." . . "CareerTrack Publications (Firm)" . . "Communication interpersonnelle." . . . . "CareerTrack Publications (Firme)" . . "Conflict management." . . "Gestion des conflits." . .