. . . . . . . . . . "A journey to the heroic environment : 8 principles that lead to greater productivity, quality, job satisfaction, and profits" . "A journey into the heroic environment : 8 principles that lead to greater productivity, quality, job satisfaction, and profits" . . "A journey into the heroic environment : 8 principles that lead to greater productivity, quality, job satisfaction, and profits"@en . . . . . .