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Developing benchmarking metrics : a librarian's guide
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- http://id.loc.gov/authorities/subjects/sh85076655
- http://id.worldcat.org/fast/830291
- http://experiment.worldcat.org/entity/work/data/23057609#Topic/bibliotheques_administration
- http://experiment.worldcat.org/entity/work/data/23057609#Topic/qualite_totale
- http://id.loc.gov/authorities/subjects/sh91000952
- http://id.worldcat.org/fast/1153015
- http://experiment.worldcat.org/entity/work/data/23057609#Topic/total_quality_management
- http://experiment.worldcat.org/entity/work/data/23057609#Topic/evaluation_studies_methods
- http://experiment.worldcat.org/entity/work/data/23057609#Topic/library_administration
- http://experiment.worldcat.org/entity/work/data/23057609#Topic/bibliotheques_evaluation
- http://experiment.worldcat.org/entity/work/data/23057609#Topic/etalonnage_concurrentiel
- http://id.loc.gov/authorities/subjects/sh93000548
- http://id.worldcat.org/fast/997606
- http://experiment.worldcat.org/entity/work/data/23057609#Topic/etalonnage_concurrentiel_cas_etudes_de
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- "Developing benchmarking metrics : a librarian's guide"@en