http://worldcat.org/entity/work/id/2459631061

Ask : the counterintuitive online formula to discover exactly what your customers want to buy ... create a mass of raving fans ... and take any business to the next level

When it comes to the way business is carried out online, the earth beneath our feet is shifting right now--and shifting quickly. The one-size-fits-all approach is fast becoming obsolete. More and more businesses are learning that the more they tailor-make the messages they put on their sites, as well as how they interact with every single user, the more satisfied customers get--and the more they earn.

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