http://worldcat.org/entity/work/id/2542199334

Job performance aids and their impact on manpower utilization

The purpose of the study was to review and synthesize the results of research on job performance aids and explore their current and potential on industrial manpower utilization. Job performance aids are auxiliary information storage devices which present job instructions or reference data for use by the employee during the course of his job performance. An underlying assumption was that job performance aids could be viewed as a major tool for matching job requirements with available manpower resources. Findings were derived from a review of the literature and from a field study of performance aid utilization in 12 electronics assembly organizations and patient care areas of 12 hospitals. The results showed that depending upon their design and usage, job performance aids could compensate for lack of training and experience, improve job quality, and increase productivity. The impact of job aids was particularly apparent in complex or lengthy tasks, diminishing in effectiveness as tasks were subdivided into short cycle, repetitive operations. A basic framework for advancing the field of job performance aids was proposed, and a series of research questions was listed. It was recommended that the department of labor consider the role it might play in overcoming the lack of communications which up to now has hindered the development of the job performance aid field. (Et).

Open All Close All