. . . "Building a new mass medium"@en . . . . . . . . . . . . . . . . . "Mr. Case spoke about increasing the capacity of America Online and the U.S. telecommunications network in general. He stressed that the telecommunications industry must make online services easy to use and reliable, useful tools for societal and individual improvement. He stressed that industry leaders must also help establish standards and policies to address the social and legal problems raised by this new technology. After his prepared remarks, Mr. Case took questions from the audience."@en . .