. . . . . . "Electronic books"@en . "This work offers a summary of the book \"THE SOUTHWEST AIRLINES WAY: Using the Power of Relationships to Achieve High Performance\" by Jody Gittell.Jody Gittell is a faculty member of the MIT Global Airline Industry Program. Her area of specialization is in human resources and service operations management. By any measure, Southwest Airlines has been the standout success story of the U.S. airline industry. In The Southwest Airlines Way, Jody Gittell describes its accomplishments. Clearly, Southwest is doing something right. Most attempts to copy Southwest have focused solely on operational issu."@en . "Summary Using the Power of Relationships to Achieve High Performance"@en .