Linked Data Explorerhttp://worldcat.org/entity/work/id/263854701
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
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http://schema.org/about
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/customer_services
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/kunde
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/reclame_public_relations
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/treballadors_participacio_en_l_administracio_d_empreses
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/publicitat
- http://id.loc.gov/authorities/subjects/sh85042869
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/word_of_mouth_advertising
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/serveis_d_atencio_al_client
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/publicitat_de_boca_en_boca
- http://id.loc.gov/authorities/subjects/sh85034965
- http://id.loc.gov/authorities/subjects/sh94006574
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/mund_zu_mund_werbung
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/employee_ownership
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/bouche_a_oreille_publicite
- http://id.worldcat.org/fast/885545
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/kapitalbeteiligung
- http://id.worldcat.org/fast/909037
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/actionnariat_du_personnel
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/arbeitnehmer
- http://id.worldcat.org/fast/1180179
- http://experiment.worldcat.org/entity/work/data/263854701#Topic/service_a_la_clientele
http://schema.org/alternateName
- "Putting the service profit chain to work for unbeatable competitive advantage"
http://schema.org/description
- "An organization that learns how to cultivate an ownership attitude creates a self-reinforcing relationship between customers and front-line employees. The lifetime value of a customer-owner can be equivalent to that of more than a hundred typical customers. And that makes the lifetime value of an employee who can promote customer ownership priceless."
http://schema.org/name
- "The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage"