Customer mania!

"Discusses how to transform a company into an organization that is customer-centered and motivates its employees by creating a culture of performance and recognition."@en
"Blanchard writes of the key to customer service--creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, four steps are emphasized: Set your sights on the right target, Treat customers the right way, Treat employees the right way, and Build the right kind of leadership."@en
"Blanchard writes of the key to customer service--creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, four steps are emphasized: Set your sights on the right target, Treat customers the right way, Treat employees the right way, and Build the right kind of leadership."