"Dienstverlening." . . . . "This text provides advice on late-1990s best practice in IT developments to enable companies to achieve value for money and competitive advantage through the effective management of their information technology. It offers practical strategies for dealing with the main issues."@en . "Managing IT services"@en . "Managing IT services" . . . . . . . . . . . . . "Companies must embrace the latest IT developments to remain competitive, but in doing so must also control or avoid over-complex systems and escalating costs. This book provides up-to-date advice on current best practice." . . . . . . . "Informatietechnologie." . .