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Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intentions link - working paper
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- http://id.loc.gov/authorities/subjects/sh85034965
- http://id.worldcat.org/fast/885533
- http://experiment.worldcat.org/entity/work/data/285094056#Topic/service_a_la_clientele_qualite_controle
- http://experiment.worldcat.org/entity/work/data/285094056#Topic/services_industrie_qualite_controle
- http://id.worldcat.org/fast/1010284
- http://id.worldcat.org/fast/885545
- http://experiment.worldcat.org/entity/work/data/285094056#Topic/serviceydelser
- http://id.loc.gov/authorities/subjects/sh85034963
- http://id.loc.gov/authorities/subjects/sh85031493
- http://id.worldcat.org/fast/876427
- http://experiment.worldcat.org/entity/work/data/285094056#Topic/consommateurs_satisfaction
- http://id.worldcat.org/fast/876238
- http://id.loc.gov/authorities/subjects/sh87006429
- http://experiment.worldcat.org/entity/work/data/285094056#Topic/kvalitetskontrol
- http://id.loc.gov/authorities/subjects/sh85081350
- http://experiment.worldcat.org/entity/work/data/285094056#Topic/tjenesteydelser
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- "Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intentions link - working paper"@en
- "Moving forward in service quality research: measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intentions link : working paper"
- "Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intentions link"@en
- "Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intentions link"