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The satisfied customer winners and losers in the battle for buyer preference

The Satisfied Customer is a clarion call to managers demonstrating the unheralded value of customer satisfaction with surprising statistics. Fornell estimates that a one-point decline in customer satisfaction costs the average company on the American Customer Satisfaction Index almost one billion dollars.

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  • "The Satisfied Customer is a clarion call to managers demonstrating the unheralded value of customer satisfaction with surprising statistics. Fornell estimates that a one-point decline in customer satisfaction costs the average company on the American Customer Satisfaction Index almost one billion dollars."@en
  • "'The Satisfied Customer' is a clarion call to managers demonstrating the unheralded value of customer satisfaction with surprising statistics."
  • "'The Satisfied Customer' is a clarion call to managers demonstrating the unheralded value of customer satisfaction with surprising statistics."@en
  • "The Satisfied Customer℗¡is a clarion call to managers demonstrating the unheralded value of customer satisfaction with surprising statistics. Fornell estimates that a one-point decline in customer satisfaction costs the average company on the American Customer Satisfaction Index almost one billion dollars."@en

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  • "Electronic books"@en
  • "Electronic resource"@en

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  • "The satisfied customer winners and losers in the battle for buyer preference"@en
  • "The satisfied customer winners and losers in the battle for buyer preference"
  • "The satisfied customer : winners and losers in the battle for buyer preference"
  • "The satisfied customer : winners and losers in the battle for buyer preference"@en
  • "The Satisfied Customer Winners and Losers in the Battle for Buyer Preference"@en

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