"Communication interpersonnelle Guides, manuels, etc." . . "Changement organisationnel Guides, manuels, etc." . . "BUSINESS & ECONOMICS Workplace Culture." . . . . . . . . . . . . . . . . . . . . . "Handbooks and manuals"@en . "Handbooks and manuals" . . . . . "Electronic books"@en . "Electronic books" . . . . . . . . . . "Fifty activities for achieving change" . "50 activities for achieving change"@en . . "50 activities for achieving change" . "Fifty activities for achieving change"@en . . "Fifty activities for acheiving change"@en . "Contains 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations. User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference."@en . . . . "Livres électroniques" . . "BUSINESS & ECONOMICS Leadership." . . . .