"Gastgewerbe." . . "Management." . . . "Lehrbuch" . . . . "Hospitality management, including operational management (e.g. health, safety and security procedures, risk management, stock management); strategic management (including marketing and marketing strategies); human resource management (including planning and recruitment, training and monitoring performance, motivation, leadership, workplace diversity); customer service management; and financial management (accounting methods, budgeting, asset management). The book also covers quality customer service, business relationships and legal compliance."@en . . . "Hospitality Management : strategy and operations" . . . . . . . . . . "Intended for students taking management courses based on the ANTA Hospitality Training Package for various levels. Each chapter relates to one, or in a few case two, Compentency Units. This book includes illustrations, summaries, and more."@en . . . . . . . . . . . . . "Hospitality management : strategy and operations"@en . "Hospitality Management : Strategy and Operations" . . . "Hospitality management : strategy and operations" . "Serviceindustri" . . . . "Hospitality industry" . . "Turisme" . . "Hotelgewerbe." . . "Australien" . .