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How the Ritz-Carlton won the Malcolm Baldrige quality award
Schulze describes the employee orientation and training process that implemented total quality management at the Ritz-Carlton hotels.
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- http://id.worldcat.org/fast/1006597
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- http://id.loc.gov/authorities/subjects/sh91004540
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- "Schulze describes the employee orientation and training process that implemented total quality management at the Ritz-Carlton hotels."@en
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- "How the Ritz-Carlton won the Malcolm Baldrige quality award"@en