http://worldcat.org/entity/work/id/321603649

Disaster assistance greater coordination and an evaluation of programs' outcomes could improve disaster case management : report to congressional requesters

As a result of the unprecedented damage caused by Hurricanes Katrina and Rita in 2005, the federal government, for the first time, funded several disaster case management programs. These programs help victims access services for disaster-related needs. GAO was asked to review (1) steps the federal government took to support disaster case management programs after the hurricanes, (2) the extent to which federal agencies oversaw the implementation of these programs, (3) challenges case management agencies experienced in delivering disaster case management services, and (4) how these programs will inform the development of a federal case management program for future disasters. GAO reviewed relevant laws and guidance, obtained data from two programs, conducted site visits to Louisiana and Mississippi, and interviewed case management providers and officials from federal and state agencies involved in disaster case management. GAO recommends that FEMA (1) establish a time line for developing a disaster case management program, (2) include practices to enhance coordination among stakeholders involved in this program and (3) evaluate outcomes of disaster case management pilot programs to inform the development of this program.

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