Linked Data Explorerhttp://worldcat.org/entity/work/id/32185512
The Service-profit link
Professors Jim Heskett, Earl Sasser, and Len Schlesinger demonstrate the direct connections between superlative customer service, customer satisfaction, and sustained profitability. Shows superlative service in action at Taco Bell, Citibank, and Xerox.
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http://schema.org/about
- http://id.loc.gov/authorities/subjects/sh85034965
- http://id.worldcat.org/fast/885545
- http://experiment.worldcat.org/entity/work/data/32185512#Topic/servico_ao_cliente
- http://id.loc.gov/authorities/subjects/sh85031490
- http://experiment.worldcat.org/entity/work/data/32185512#Topic/satisfacao_do_consumidor
- http://id.worldcat.org/fast/876403
http://schema.org/description
- "Professors Jim Heskett, Earl Sasser, and Len Schlesinger demonstrate the direct connections between superlative customer service, customer satisfaction, and sustained profitability. Shows superlative service in action at Taco Bell, Citibank, and Xerox."@en
- "Professors Jim Heskett, Earl Sasser, and Len Schlesinger demonstrate the direct connections between superlative customer service, customer satisfaction, and sustained profitability. Shows superlative service in action at Taco Bell, Citibank, and Xerox."
http://schema.org/name
- "The Service-profit link"
- "The Service-profit link"@en
- "The service-profit link"