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Total quality service management in the U.S. hotel industry : true service or lip service?
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- http://id.worldcat.org/fast/1007141
- http://experiment.worldcat.org/entity/work/data/33389066#Organization/amway_grand_plaza_hotel
- http://id.worldcat.org/fast/961743
- http://id.loc.gov/authorities/names/n85300733
- http://experiment.worldcat.org/entity/work/data/33389066#Organization/marriott_hotels
- http://id.loc.gov/authorities/subjects/sh85062482
- http://id.worldcat.org/fast/1153015
- http://id.worldcat.org/fast/613516
- http://id.loc.gov/authorities/subjects/sh2010116647
- http://id.worldcat.org/fast/961821
- http://viaf.org/viaf/140794534
- http://id.worldcat.org/fast/1204155
- http://id.loc.gov/authorities/subjects/sh2008105800
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- "Case studies"@en
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- "Total quality service management in the U.S. hotel industry : true service or lip service?"@en