"Qualitu and process improvement are a maior concern of business and industry the world over. A good indicator of the increasing interest in quality is the number of quality-related awards that have been instituted in various parts of the world in the past few years. To implement their quality improvement programs. Many organizations require simple guidelines that can be fllowed in practical terms - this book is designed to be such a guide. It presents tecniques through which quality and process improvement can be achived in any business, service or manufacturing organization. Above all, this book shows the project management steps to impoving quality, increasing productivity, reducing product development costs and meeting the challenges of competition."
"The quality revolution; Fundamentals of quality improvement; Fundamentals of process improvement; Project management approach to quality and process improvement; Process management and control; Statistical tools for quality improvement; Additional statistical techniques."
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