How to manage difficult people

"Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour -- is a challenge many people face daily. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows how to identify and understand challenging behaviours, how to manage them and how to reduce stress."
"Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face daily. This book shows how to identify and understand challenging behaviours, how to manage them and how to reduce stress."@en

"How to manage difficult people"
"How to manage difficult people"@en
"How to manage difficult people : proven strategies for dealing with challenging behaviour at work"
"How to manage difficult people : proven strategies for dealing with challenging behaviour at work"@en
"How to manage difficult people proven strategies for dealing with challenging behaviour at work"@en