"Xiao fei zhe xin li fang mian." . . "消費者 心理方面" . "Consumer Organizations." . . . . . "Sustaining knock your socks off service" . "Sustaining knock your socks off service"@en . . "Customer service programs are easy to initiate - thousands of companies start them every year, only to see their efforts falter after the first three months. So how do you keep service momentum going once basic training's over and your employees are sitting comfortably back behind their desks? With Sustaining Knock Your Socks Off Service. Ron Zemke's first two books showed managers how to deliver and manage Knock Your Socks Off Service. Now he and Tom Connellan explain how to keep customers coming back for more. And just exactly what is Knock Your Socks Off Service? According to Zemke and Connellan, it's \"making sure you know what your customer wants and expects from you, being flexible in meeting those demands, treating the customer like a partner rather than an adversary or an end-user, and working like heck to make it easy for a customer to do business with you.\"" . "Customer service programs are easy to initiate - thousands of companies start them every year, only to see their efforts falter after the first three months. So how do you keep service momentum going once basic training's over and your employees are sitting comfortably back behind their desks? With Sustaining Knock Your Socks Off Service. Ron Zemke's first two books showed managers how to deliver and manage Knock Your Socks Off Service. Now he and Tom Connellan explain how to keep customers coming back for more. And just exactly what is Knock Your Socks Off Service? According to Zemke and Connellan, it's \"making sure you know what your customer wants and expects from you, being flexible in meeting those demands, treating the customer like a partner rather than an adversary or an end-user, and working like heck to make it easy for a customer to do business with you.\""@en . . . . . "Electronic books"@en . "Sustaining service" . "Sustaining service"@en . . . "Yi sheng no gu ke ha zui gao no li yi wo sheng mu\"hu re ra re ru\"sa\"\"E296A1\"\" do su ha tsu su te mu de jue ma ru" . . . . . "一生の顧客は最高の利益を生む\"惚れられる\"サ\"E296A1\"どスはツステムで決まる" . . . . . "Kundenbetreuung." . . . . "BUSINESS & ECONOMICS Customer Relations." . . "Servicepolitik." . .