"Kundenorientierung." . . "Klantgerichtheid." . . . . "Servicepolitik." . . "Management." . . "Salg" . . "Kundeservice" . . . . . . . . . . . . . . "Dealing with demanding customers : how to turn complaints into opportunities"@en . . "Dealing with demanding customers : how to turn complaints into opportunities" . . . . . . . . "Kundeklager" . . "Markedsføring" . .