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Profiting from eCRM : making the new marketing work
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- http://id.loc.gov/authorities/subjects/sh97007353
- http://id.loc.gov/authorities/subjects/sh96008434
- http://id.loc.gov/authorities/subjects/sh95005028
- http://id.loc.gov/authorities/subjects/sh96005326
- http://id.worldcat.org/fast/988184
- http://id.worldcat.org/fast/1093590
- http://id.worldcat.org/fast/906906
- http://id.worldcat.org/fast/977272
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- "Profiting from eCRM : making the new marketing work"