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http://worldcat.org/entity/work/id/374405639

Dealing with the irate customer

Demonstrates conflict skills for dealing with customers' controlled, expressed, or irrational anger. Shows how professional behavior will pay off in improved customer relations.

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type

about

alternateName

http://schema.org/alternateName

  • "Conflict and confrontation: dealing with the irate customer"@en

contributor

description

http://schema.org/description

  • "Angry customers hurt your company's image, disrupt your workday, and cost your company business. This program shows how to resolve disputes and calm angry customers quickly and professionally."
  • "Demonstrates conflict skills for dealing with customers' controlled, expressed, or irrational anger. Shows how professional behavior will pay off in improved customer relations."@en
  • "How to deal with irate customers."
  • "Demonstrates techniques for handling angry customers. Models appropriate behavior to deal with controlled, expressed, and irrational anger. Shows how professional behavior will pay off in improved customer relations."

name

http://schema.org/name

  • "Dealing with the irate customer"@en
  • "Dealing with the irate customer"

workExample