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http://worldcat.org/entity/work/id/374416665

Conducting the reference interview

Illustrates the stages of a reference interview and reviews the steps necessary for providing a successful answer. Demonstrates all stages during walk-in, telephone, and online scenarios, as well as tips for handling difficult or unusual interviews. All scenarios were taken from real occurrences.

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http://schema.org/description

  • "Illustrates the stages of a reference interview and reviews the steps necessary for providing a successful answer. Demonstrates all stages during walk-in, telephone, and online scenarios, as well as tips for handling difficult or unusual interviews. All scenarios were taken from real occurrences."@en
  • "Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences."

http://schema.org/genre

  • "Video recordings for the hearing impaired"
  • "Video recordings for the hearing impaired"@en
  • "Videocassettes"@en
  • "Instructional films"
  • "Filmmaterial"
  • "Instructional films"@en

http://schema.org/name

  • "Conducting the reference interview : walk-in, phone, online"
  • "Conducting the reference interview"
  • "Conducting the reference interview"@en