"People, service, success is two new documentary programs that take you and your managers behind the scenes at some of America's and British most innovative service providers: Taco Bell, Southwest Airlines, British Airways, and Ritz-Carlton. The program shows the management principles and techniques that connect between outstanding service and profitability."@en . "Los profesores Jim Heskett de la Escuela de Negocios de Harvard, Earl Sasser, y Len Schlesinger demuestran la conexión entre los empleados satisfechos y los clientes satisfechos eso conduce directamente a un beneficio continuo." . "Lifetime value of customers"@en . "People, service, success the service-profit link" . . . . . "Listening to customers"@en . . . . "People, service, success"@en . . . . . . "Service-profit link"@en . "Saving customers with service recovery"@en . . . . "Mobilizing people for breakthrough service"@en . . . . . . . . "Capacitación de empleados Videocasetes." . . "Satisfacción del consumidor Videocasetes." . . "Servicio al cliente Videocasetes." . . . .