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http://worldcat.org/entity/work/id/377946341

Reinventing the Wheel the Science of Creating Lifetime Customers

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type

about

alternateName

http://schema.org/alternateName

  • "Science of creating lifetime customers"

contributor

creator

description

http://schema.org/description

  • "Customer service."
  • "Large Print."
  • "Business."
  • "When Chris Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the largest in the country. His secret? Provide unbelievable, over the top, excessively generous customer service. Chris Zane isn't a management consultant or professor preaching a theory of customer service; he's a hands-on entrepreneur whose customer service approach has yielded enormous success. Zane has become a business celebrity, including being featured in the most recent round of American Express television ads. Featured in the New York Times an."
  • "When Chris Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the top three in the country. His secret Provide unbelievable, over-the-top, excessively generous customer service.Chris Zane isn't a management consultant or professor preaching a theory of customer service; he's a hands-on entrepreneur whose customer service approach has yielded enormous success. Zane has become a business celebrity, including being featured in a recent round of American Express television ads. American Express is also supporting Zane's latest venture - expanding Zane's Cycles into a nationwide chain.In Reinventing the Wheel, commonly overlooked elements that make a business exceptional are revealed. Zane produces a case study unlike any other - one that shows the importance of investing in customers and employees and how retailers are really selling experiences, not products. His philosophies and tried-and-true methods of guerilla marketing will show entrepreneurs and business owners how to knock out the competition while thriving in any kind of economy and doing good for the community along the way."

genre

http://schema.org/genre

  • "Electronic books"
  • "Electronic resource"@en
  • "Livres électroniques"

name

http://schema.org/name

  • "Reinventing the wheel : the science of creating lifetime customers"
  • "Reinventing the wheel the science of creating lifetime customers"
  • "Reinventing the Wheel the Science of Creating Lifetime Customers"@en

workExample